Booking & Cancellation Policy

Life Lanka Travels – Booking & Cancellation Policy

Introduction

This Booking & Cancellation Policy outlines the rules and procedures for making, modifying, and cancelling bookings with Life Lanka Travels. By making a booking, you agree to comply with this policy.

Booking Procedure

To confirm a booking, travelers must provide accurate details including:

• Full name, contact information, and number of travelers
• Selected tour package, dates, and any special requests
• Payment information for booking confirmation

Bookings are subject to availability. A confirmation email will be sent once the booking is successfully processed.

Payment Terms

• Payments must be made through our secure third-party payment gateways.
• Partial payments or deposits may be required for certain packages, with the balance due before the tour start date.
• Life Lanka Travels does not store or process credit/debit card information directly.

Cancellation Policy

Cancellations may be made by contacting Life Lanka Travels via email or phone. Refunds will depend on the package and timing of the cancellation:

• Cancellations made 30 days or more before the tour: Full refund (minus any processing fees)
• Cancellations made 15-29 days before the tour: 50% refund of the package cost
• Cancellations made less than 15 days before the tour: No refund
• Special circumstances (e.g., natural disasters, government restrictions) may be reviewed on a case-by-case basis

Modifications

Requests to modify a booking (dates, number of travelers, or packages) must be submitted via email. Changes are subject to availability and may incur additional fees.

No-Show Policy

Failure to show up on the scheduled tour without prior notice will be considered a cancellation, and no refund will be issued.

Force Majeure

Life Lanka Travels is not liable for delays, cancellations, or losses caused by unforeseen events such as natural disasters, strikes, pandemics, or government restrictions.

Contact Us

For questions or concerns regarding bookings or cancellations, you can contact us at:

Life Lanka Travels

No.07, Laksiri Uyana, Mathugama Road, Nagoda, Dodangoda, Kalutara.

info@lifelankatravels.com

+94 71 671 4997