Booking & Cancellation Policy

Life Lanka Travels – Privacy Policy

Introduction

This Privacy Policy explains how Life Lanka Travels (Private) Limited (“Life Lanka Travels”, “we”, “our”, “us”) collects, uses, and protects personal information provided by users through our website, booking platforms, and related travel services (“Life Lanka Travels Services”).

By accessing or using our website or booking services, you agree to the terms of this Privacy Policy. We are committed to protecting your privacy and handling your data transparently and responsibly.

Is Providing Your Information Necessary?

You may browse our website without sharing personal information. However, to make a booking, request a quote, or subscribe to our newsletter, certain information such as your name, email address, contact number, and travel preferences may be required to complete your request.

What Information Do We Collect?

Life Lanka Travels may collect the following types of personal and technical information:

• Full name, contact number, email address, and postal address.
• Passport details or identification information when required for bookings.
• Travel preferences, destinations, and booking history.
• Payment-related details (processed securely via third-party gateways).
• Technical data such as IP address, browser type, device details, and pages visited.

Use of Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and improve content relevance.

• Improve website performance and usability.
• Personalize your travel recommendations.
• Measure the effectiveness of promotions or campaigns.
• Enhance website security and prevent fraudulent activity.

You may disable cookies through your browser settings, but some site features may not function optimally without them.

How We Use Your Information

• To process bookings and reservations for tours, hotels, or transport.
• To communicate booking confirmations, travel updates, and promotional offers.
• To provide customer support and respond to inquiries.
• To improve our website, services, and user experience.

Life Lanka Travels will never sell or rent your personal information. Data is only shared with trusted travel partners, airlines, or service providers necessary to complete your travel arrangements, and always in accordance with privacy laws.

Payment Information

All payments made through our website are handled by secure, PCI-compliant third-party payment gateways. Life Lanka Travels does not store your credit or debit card details. Any payment data shared with the payment processor is protected through encryption and security protocols.

Marketing Communications

By booking or subscribing to our newsletter, you consent to receive updates, travel deals, and promotional content from Life Lanka Travels. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Confidentiality and Legal Compliance

We ensure that your personal information is kept secure and confidential. We only disclose data to third parties when required by law, to comply with legal obligations, or to facilitate legitimate travel-related services such as hotel or airline bookings.

Termination

Life Lanka Travels reserves the right to restrict or terminate access to our services if we believe your use violates our policies or any applicable laws.

Indemnity

You agree to indemnify and hold harmless Life Lanka Travels from any claims, losses, or damages arising from misuse of our website or violation of this Privacy Policy.

Contact Us

For any questions, clarifications, or data protection requests, please contact:

Life Lanka Travels (Private) Limited

40/33/Z5, St. Joseph Street, Colombo 14, Sri Lanka

info@lifelanka.lk

+94 77 312 3722